Operator: Serhii Miasniankin, an individual (not a registered business), residing in Manitoba, Canada. Contact: miasniankinserhii@gmail.com.
We want you to be happy with your purchase. This page explains when and how you can request a refund for in-game purchases made in SectMind ("the Service").
1. 30-day money-back guarantee
We offer a 30-day money-back guarantee on all in-game purchases, including one-time jade packs, the Peerless Small Jade Delivery, and the recurring 7-day Jade Deliveries (Small, Medium, Large, Great). If you are not satisfied with your purchase, you can request a full or partial refund within 30 days of the order date.
2. Active jade deliveries
For active jade deliveries, refund requests made within 30 days of the payment date are calculated on a pro-rata basis for days that have not yet been credited. Jade that has already been granted to your account and spent in-game may be deducted from the refund amount.
A refund cancels the delivery, but it does not undo actions you have taken on other servers or empires where jade may have already been used.
3. Merchant of Record
Our order process is conducted by our online reseller Paddle.com Market Limited. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
4. How to request a refund
You can request a refund in either of two ways:
- Via Paddle — visit paddle.net and enter the email address you used at checkout together with the last 4 digits of the card you paid with.
- By email — write to miasniankinserhii@gmail.com with your order email and Paddle transaction ID; we will forward the request to Paddle.
Refunds are issued by Paddle to the original payment method and typically appear within 5–10 business days, depending on your bank.
5. Statutory rights
Nothing in this policy limits any mandatory consumer-protection rights you may have under applicable law, including the Consumer Protection Act of Manitoba (Canada) and any statutory rights available to consumers in the EU, UK, or your country of residence.
6. Contact
Questions about a refund or a purchase: miasniankinserhii@gmail.com.